At Iris Skin and Body, we stand by the quality and effectiveness of our products. Our 100% Money Back Guarantee ensures you can shop confidently, knowing that if you are not fully satisfied with your purchase, you are entitled to a full refund under the conditions outlined below.

1. Eligibility for Refund

• This 100% money-back guarantee applies only to product purchases from IrisSkinandBody.com
• No refund will be provided for services, as no services are included in this guarantee.

2. Timeframe for Refund Requests

• Refund requests must be made within 30 days of the purchase date.
• Requests made 30 days after purchase will not be refundable.

3. Conditions for Refund

• To be eligible for a refund, you must return the product with at least 50% of its contents remaining.
• Products must be returned in original packaging, including any applicable seals or labels.
• Any products that appear to have been misused, tampered with, or damaged by the customer may not be eligible for a refund.

4. Refund Process

• To initiate a refund, please contact our customer service team at customerservice@irisskinandbody.com or 877-806-3466 to request a Return Merchandise Authorization (RMA).
• Upon approval, you will receive instructions on where to send your return. Please include copy of your receipt or proof of purchase.
• Once we receive the product and verify its condition, a full refund will be issued to the original payment method within 14 business days.

5. Exclusions

• Products marked as final sale, gift cards, or promotional items are not eligible for this guarantee.
• This guarantee applies only to products purchased directly through Iris Skin and Body’s official website or authorized retailers.

6. Shipping Costs

• Shipping costs are non-refundable unless the return is due to a shipping error or defective product.
• Customers are responsible for the cost of return shipping unless otherwise noted by customer service.

7. Limitations

• Iris Skin and Body reserves the right to refuse a refund if it suspects abuse of the guarantee, such as excessive return requests or product misuse.

This policy may be updated at any time without prior notice. It is your responsibility to review the terms before making a purchase.

Please contact us at customerservice@irisskinandbody.com or 877-806-3466 for further questions.