At Iris Skin and Body, we want you to love your purchase! If for any reason you're not completely satisfied with your order, we offer a hassle-free 30-day return policy.

Eligibility for Returns:

• Items must be returned within 30 days of the purchase date.
• Products must be unused, unopened, and in their original packaging.
• Bath bombs, sugar scrubs, body butter, lip balms, and other personal care items cannot be returned if they’ve been used or opened, due to hygiene and safety reasons.

How to Initiate a Return:

• Contact our customer service team at [email/contact info] to request a return authorization.
• Provide your order number and the reason for your return.
• Once your return is approved, we will provide you with a return shipping label.

Refund Process:

• Once we receive your returned items, we will inspect them to ensure they meet the return requirements.
• Refunds will be processed to your original payment method within 7-10 business days.
• Please note that original shipping fees are non-refundable.

Exchanges: We currently do not offer direct exchanges. Please return your original item and place a new order if you'd like a different product.

Damaged or Defective Items: If your order arrives damaged or defective, please get in touch with us within 7 days of receiving your order. We will provide a replacement at no additional cost.

Contact Us: For any questions or concerns regarding returns, feel free to contact us at customerservice@irisskinandbody.com or 877-806-3466. We're here to help!